Insights

Flexibility Remains a Dealbreaker


Donna Higgins

I spend a good part of my day talking to potential candidates. Potential, because these are not people who are actively looking for a job. They are top performers with the right blend of leadership experience and scientific depth — they are doing well where they are. And they receive several calls a week from…

Read More >

You’re Probably Letting People Stay Too Long


Donna Higgins

I had three conversations last week — all about problem employees who moved on and the positive outcomes that resulted after they were gone. One person finally fired a problem employee: they saw an immediate, positive shift in team morale. One person got rid of several through a RIF: they were amazed how much more…

Read More >

Kindness as a Competitive Advantage


Donna Higgins

I was in Boston just after the new year walking my dog Muffin on the Esplanade, a beautiful park that runs along the Charles River. Muffin is always interested in the many geese who frequent the area and I do my best to steer her well clear of them. But on this day, having just…

Read More >

The Gift of Coaching


Donna Higgins

When a cynic asks, “What if we train them and they leave?” winning organizations respond, “What if we don’t train them and they stay?” — Peter Drucker   I had a conversation with a potential client last week. It was about their CMO — he isn’t working out. The CMO was hired out of a…

Read More >

When It’s Broke, Fix it


Donna Higgins

I had coffee the other morning with “Elaine.” (Have you noticed how much coffee I drink? 😊) She had recently moved into a C-suite position with a biotech — she was already wondering if she made a mistake. The problem is not the job itself or the people she works with as individuals. It’s the group…

Read More >

The Value of Difficult Conversations


Donna Higgins

I had several recent experiences, all of which reinforced the idea that sometimes, we are literally one good conversation away from fixing a potentially large problem. Experience #1: A C-level executive confided in me that he was thinking of leaving his job. He said that his boss (the CEO) didn’t seem to care or pay…

Read More >

Choosing Among Exceptional Candidates


Donna Higgins

It was just a few weeks ago (it feels like years!) when Vice President Harris was faced with a challenge: Who to choose as her running mate? Many names were floated and the good news for Harris was that all the serious contenders were well qualified. Not all in the same way of course –…

Read More >

Don’t Leave Onboarding to Chance


Donna Higgins

When I was young, I was always happy whenever a friend invited me to their house for dinner. Even back then, I was endlessly curious about humans and it was fun to get a behind-the-scenes look at another family. But I was always a little bit nervous, too — every family has its own way…

Read More >

I had a conversation this morning with Richard (not his real name) concerning a job offer he just received. He wanted to know my thoughts. For the past five years, Richard has been at a large company and currently has an Executive Director title. The offer is for a position with the same title, the…

Read More >

Saying Goodbye Before It’s Good Riddance


Donna Higgins

My car died on me last week. It slipped out of gear and I couldn’t get it back into drive. So there I was, stranded, in the middle of the road. Fortunately, it was a quiet street and it didn’t take long for the tow truck to show up. Still, it was unexpected. It’s a…

Read More >